Mancini's Sleepworld in Pinole, CA Closed now

Reviews about Mancini's Sleepworld

• ★ ☆ ☆ ☆ ☆

  May 08, 2020, by Laurie Wilson
  The mattress we purchased was a great mattress, though we found we could get it for much less at the Simmons Outlet. Since we wanted the mattress sooner, we went through Mancini's Sleepworld. Encourage requesting a better offer on price. The issue for us was, we also purchased two Harmony Pillows, which are quite costly for our budget (retail $199 new, purchased at $100 each). We looked at both floor models and new Harmony pillows, and given that floor models are not returnable and I am having a difficult time finding us comfortable pillows, we purchased new. At no time was it mentioned, that new pillows are not returnable either. After one week we found the pillows not to be a good fit. Due to the receipt mentioning a 120 day comfort and satisfaction return policy (nothing mentioned about pillows and sales person Pam mentioned floor models-not returnable), we waited to make sure we were going to be happy with the mattress. We know now the mattress is great, but when we tried to return the pillows, I was told that pillows are not returnable, even after the sales rep talked with the district manager. To me, this is very misleading and very poor customer service. Macy's and Big Lots allow for return of pillows as does Bed, Bath and Beyond. We will be purchasing future beds elsewhere, and will not recommend Mancini under any circumstances.
• ★ ★ ★ ★ ★

  December 21, 2019, by A Google User
  i was greeted as soon as i walked in the door, i was shown several beds and was given great customer service will go back to get my daughters bed there for sure...